General Terms and Conditions
The following General Terms and Conditions apply to all orders and deliveries of goods ordered by the customer via online shopping from Lydia Schleinitz, decense (sole proprietorship), Selneckerstraße 1, 04277 Leipzig (hereinafter referred to as “we” or “I”). For all orders you place via the website and for our deliveries and services, the following General Terms and Conditions apply exclusively in the version valid at the time of the order. We do not recognise any deviating provisions of the customer unless we have agreed to their validity in writing.
Last update: 26.12.2018
TABLE OF CONTENTS
§ 1 Provider identification
§ 2 Offer and conclusion of contract
§ 3 Delivery and payment
§ 4 Cancellation policy
§ 5 Return shipment
§ 6 Warranty
§ 7 Product illustrations
§ 8 Prices
§ 9 Shipping costs
§ 10 Retention of title
§ 11 Product care
§ 12 Other information
§ 13 Liability for defects
§ 14 Damages in transit
§ 15 Disclaimer for external links
§ 16 Image rights
§ 17 Final provision
§ 1 PROVIDER CHARACTERISTICS
decense (sole proprietorship)
Phone: +49 (0) 1778795816
Tax office: Leipzig II
Tax ID No.: DE 316 091 586
§ 2 OFFER and CONCLUSION OF CONTRACT
All offers in the online shop form a non-binding catalogue. The contract between the customer and us is only concluded when the order is sent by the customer in the online shop and subsequently accepted by us. The acceptance by us takes place either by sending an order confirmation by e-mail or by delivering the goods.
§ 3 DELIVERY and PAYMENT
a) Orders and deliveries are generally possible within Europe. Should the customer wish a delivery outside Europe, we try to find a solution. Shipping options and costs as well as delivery dates will be communicated to the customer separately.
Delivery dates within Germany:
Unless otherwise agreed, delivery to the delivery address specified by the customer shall take place at the latest within 14 working days (Monday to Friday, except public holidays) after conclusion of the contract with simultaneous payment.
Delivery dates within Europe:
Unless otherwise agreed, delivery shall be made to the delivery address specified by the customer within 14 working days at the latest (Monday to Friday, except public holidays) after conclusion of the contract with simultaneous payment.
Different delivery times apply to custom-made products. The delivery times will be communicated to you separately.
We accept no responsibility for delays in delivery or losses incurred by our postal and logistics service providers.
c) The payment of an ordered commodity takes place exclusively by means of Vorkasse (SEPA transfer) or PayPal.
d) Prepay: With the payment method prepayment please transfer the stated amount of your order to our account. You will find our bank details at the bottom of the invoice, which will be sent to you by e-mail.
Please always state the order number as the reason for payment.
e) PayPal: This payment method is handled by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, Luxembourg. Information on the use of payment services from PayPal is available at ..:
§ 4 CANCELLATION POLICY
Right of withdrawal
Consumers are entitled to a right of revocation in accordance with the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity. The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
In order to exercise your right of revocation, you must
inform you by means of a clear statement (e.g. e-mail or a letter sent by post) of your decision to revoke this Agreement. You can use the revocation form below, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, I shall reimburse to you all payments I have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date I receive notice of your revocation of this Agreement. For this refund I will use the same means of payment as you used for the original transaction, unless we have expressly agreed otherwise; in no event will you be charged for this refund.
We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You bear the direct costs of the return. I recommend that you use a registered shipping method such as registered mail, as we cannot refund any items not delivered to us.
You only have to pay for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality. Washed, worn, damaged or soiled items are excluded from return. Goods are also damaged if the label has been removed.
Exclusion or premature expiration of the right of revocation
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.
Patterned withdrawal form
(If you want to cancel the contract, please fill out this form and send it back to me.)
To Lydia Schleinitz, Selneckerstraße 1, 04277 Leipzig, Germany E-Mail: firstname.lastname@example.org
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods.
Ordered on/ Received on
Name(s) of consumer(s)
Address of consumer(s)
Signature of consumer(s) (required only for paper notification)
§ 5 RETURN
The costs for the return are borne by the customer.
§ 6 WARRANTY
In the event of a material defect, the statutory warranty claims shall apply. If new goods are sold to consumers, warranty claims become statute-barred two years after the start of the statutory limitation period. If the customer is a private end consumer, then a statutory retention period of 2 years applies to our invoices.
§ 7 PRODUCT PICTURES
The products offered in the online shop are illustrated in the form of photographs. The colours of the images may differ from the real product depending on the screen settings. Minor deviations between representation and reality do not represent a defect of the ordered goods.
§ 8 PRICES
The prices quoted in the online shop are Euro prices. As a small entrepreneur in the sense of § 19 Abs. 1 UStG no value added tax is calculated. The shipping costs are not included in the product prices.
§ 9 SHIPPING COSTS
We ship within Germany and to all European countries (EU and non-EU) as well as to the USA.
The dispatch into further countries is possible after arrangement.
For packaging, postage and shipping we charge a flat shipping fee of € 4,50 per delivery address and order within Germany for orders under € 100,00. Shipping within Germany is free of charge for orders over € 100,00. The dispatch takes place with DHL.
For shipping outside Germany and within the EU, we charge a flat-rate shipping fee of € 13.00 per delivery address and order if the order value is less than € 150.00. Shipping within the EU is free of charge if the order value is over € 150.00. The dispatch takes place with DHL.
For shipping within Europe and outside the EU, we charge a flat shipping fee of € 30.00 for each delivery address and order with an order value of less than € 200.00. Shipping within Europe, outside the EU, is free from an order value of over € 200. The dispatch takes place with DHL.
For shipping to the USA, we charge a flat shipping fee of € 38.00 per delivery address and order, for an order value of less than € 200.00. Shipping to the USA is free of charge from an order value of more than € 200. The dispatch takes place with DHL.
For deliveries outside the EU, additional customs duties and fees are also payable by the recipient. For more information, please contact your local customs office. Please also note that prepayment may incur foreign bank charges, which you will have to pay. We therefore recommend payment by PayPal or SEPA bank transfer. Customs duties, fees and other handling costs will not be refunded in case of a return.
The costs for the return shipment in case of a return are borne by the customer.
§ 10 PROPERTY RESERVE
The goods remain our property until full payment has been received.
§ 11 PRODUCT CARE
Please follow the washing instructions on the care labels. In addition, the following care instructions are expressly recommended. We do not take over damages by wrong cleaning.
§ 12 LIABILITY
The statutory liability for defects applies.
§ 13 TRANSPORTDAMAGES
All articles are checked and carefully packed by us. If you receive a damaged shipment, please check the item in the presence of the parcel deliverer and issue a damage confirmation if necessary. Private final consumers receive free replacement against forwarding of the complained article. If this is not possible, they get their payment back.
Business customers bear the risk of damage during transport. A replacement or a refund for goods damaged during transport is excluded for business customers.
§ 14 OTHER NOTES
The products presented in the online shop may no longer be available or available at the time the customer visits the website. The corresponding prices may have changed. We are entitled to make partial deliveries.
§ 15 DISCLAIMER FOR FOREIGNERS LINKS
We refer on our pages with links to Internet pages of other providers. For all these links and their contents we expressly declare that we have no influence whatsoever on the design and contents of the linked pages. We dissociate ourselves hereby expressly from all contents of all linked sides of other offerers on decense.de and do not make ourselves these contents not too own.
§ 16 PICTURE RIGHTS
All picture rights are with us or our partners. A use without explicit permission by the company or our partners is not permitted.
§ 17 CONCLUSION PROVISION
Should one or more clauses of these General Terms and Conditions be invalid, this shall not invalidate the remaining provisions. The invalid provision shall be replaced by a valid provision which corresponds to the presumed intention of the contracting parties.