Return conditions

If you do not like a product, we guarantee the return, if the product is unworn, with label and original packed and arrives at us within 14 days.

To return the goods, please complete the cancellation form below and provide your account details for a refund.

Please enclose the completed form with your return. For the return please use the box in which you received the goods and please make sure that all products are well and originally packed.

Washed, worn, damaged or soiled items as well as custom made products are excluded from return. For hygienic reasons, panties and bodysuits should always be tried on over your own underwear. Goods are also damaged if the label has been removed.

The costs for returns are borne by the customer.

Right of Withdrawal

In order to exercise your right of revocation, you must

Lydia Schleinitz
Selneckerstraße 1
04277 Leipzig
Germany
Email: lydia@decense.de by means of a clear statement

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. e-mail or a letter sent by post). You can use the revocation form below for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send me the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation
If you revoke this Agreement, I will refund to you all payments I have received from you, including delivery charges (other than the additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery I have offered), immediately and no later than fourteen days from the date I receive notice of your revocation of this Agreement. For this refund I will use the same means of payment as you used for the original transaction, unless we have expressly agreed otherwise; in no event will you be charged for this refund.

I may refuse a refund until I have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify me of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.

You bear the direct costs of the return. I recommend that you use a registered shipping method such as registered mail, as we cannot refund any items not delivered to us.

You only have to pay for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality. Washed, worn, damaged or dirty articles are excluded from return.

Exclusion or premature expiry of the right of revocation
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.

Sample Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back to me.)

To Lydia Schleinitz, Selneckerstraße 1, 04277 Leipzig, Germany E-Mail: lydia@decense.de

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods.

Ordered on/ Received on

Name(s) of customer(s)

Address of customer(s)

Signature of customer(s) (required only for paper notification)

Date